Text Messaging (SMS) Program

Overview

Drive AI (operated by Navahan Inc.) is a workforce platform for last-mile delivery companies ("DSPs"). Drive AI sends transactional SMS text messages to delivery drivers who use the Drive AI driver mobile app. These messages include:

One-time passcodes for signing into the Drive AI driver app (two-factor authentication).
Payroll and timekeeping notifications (e.g., clock-in/clock-out corrections).
Operational messages between a driver and their dispatcher.

Drive AI does not send marketing or promotional text messages, and does not purchase, rent, or sell phone numbers.

How Drivers Opt In

Consent is collected inside the Drive AI driver mobile app. There is no third-party or purchased list. A driver opts in through the following steps:

The driver installs the Drive AI driver app (distributed by their employing DSP) and opens the sign-in screen.
On the sign-in screen, the driver enters the mobile number their DSP has on file.
The sign-in screen displays the consent disclosure shown below, including message types, frequency, rates, and opt-out instructions.
The driver taps "Send code." Entering the number and tapping "Send code" constitutes the driver's opt-in to receive the text messages described above at that number.

Opt-in is also available by texting START to the program number. Consent is not a condition of any purchase.

D

Drive with
your numbers.

Your schedule, scorecard, and coaching — all in one place. Sign in with the phone number your DSP has on file.

Mobile number

+1 (510) 555-0134

Send code

By entering your mobile number and tapping Send code, you agree to receive text messages from Drive AI (login passcodes, payroll/timekeeping notices, and operational messages from your dispatcher). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

The Drive AI driver app sign-in screen, where drivers opt in.

Consent Disclosure Shown in the App

“By entering your mobile number and tapping Send code, you agree to receive text messages from Drive AI at that number — one-time login passcodes, payroll and timekeeping notices, and operational messages from your dispatcher. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms of Service.”

Sample Messages

Drive AI code: 482916. Expires in 10 minutes. Reply STOP to opt out, HELP for help.
Hi Marcus, on 6/30 you started delivering at 9:12a but did not clock in until 9:41a — about 29 min off-clock. Please open ADP and edit your clock-in. Reply STOP to opt out, HELP for help.
Dispatch: your report time tomorrow is 10:15am at DUR3, route R142. Reply here with questions. Reply STOP to opt out, HELP for help.

Message Frequency, Rates, and Opt-Out

Message frequency varies based on driver activity and employer notifications.
Message and data rates may apply.
To opt out at any time, reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. The driver receives a confirmation and no further messages are sent.
To resubscribe, reply START, YES, or UNSTOP.
For help, reply HELP or INFO, or email help@getdrive.ai.

Privacy and Data Handling

Phone numbers are used only to deliver the messages described above and to match a driver to their employer's roster. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

See our Privacy Policy and Terms of Service for full details.

Contact

Email: help@getdrive.ai
Mail: Navahan Inc., 1401 21st Street, Suite R, Sacramento, CA 95811