Terms of Service

1. The Services

Drive AI is a software platform that helps transportation operators manage their day-to-day businesses. The specific features, integrations, and tools available depend on the plan you have selected and are described in the product itself.

We may update, modify, add, or remove features over time. We will give reasonable notice of material removals or breaking changes. Updates that do not materially reduce functionality may ship without notice.

2. Account and access

• You must be at least 18 years old and able to form a binding contract to open an account.
• You are responsible for the accuracy of the information you provide and for keeping your account credentials confidential.
• You are responsible for all activity on your account. Notify us promptly at hello@getdrive.ai if you suspect unauthorized access.
• You may add additional users within your account. You are responsible for those users' actions while using the Services.
• You may not share login credentials with individuals outside your organization.

3. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law, including employment, privacy, or telecommunications law.
• Use the Services to harass, threaten, or discriminate against any person.
• Attempt to reverse engineer, scrape, or extract source code from the Services, except to the extent expressly permitted by law.
• Resell, sublicense, or redistribute the Services or their outputs without our written consent.
• Attempt to access another customer's account data or Drive AI's underlying systems.
• Interfere with or disrupt the Services, the systems they run on, or other customers' use of them.
• Send communications to drivers through the Services without obtaining all consents required by applicable law.
• Send unsolicited marketing or commercial messages through any messaging feature included in the Services.
• Upload malware, exploit code, or any material designed to damage or interfere with hardware, software, or data.
• Remove or obscure any copyright, trademark, or proprietary notice on the Services.
• Misrepresent yourself or your right to access information submitted to the Services.

We may suspend or terminate access to the Services if we reasonably believe you have violated these rules. We will give notice before suspension when we can; immediate suspension is reserved for cases where notice would risk further harm.

4. Customer Data

"Customer Data" means the information you and your users submit to or generate through the Services.

• You own Customer Data. Nothing in these terms transfers ownership of Customer Data to us.
• You grant Drive AI a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely as needed to provide the Services to you.
• You are responsible for ensuring you have the right to submit Customer Data to the Services, including any consents required from your employees under applicable law.
• You are responsible for the accuracy and legality of Customer Data and for any decisions you make based on outputs from the Services.
• You can export Customer Data at any reasonable time during your subscription. On termination, you may request export and deletion of Customer Data as described in our Privacy Policy.

5. Your responsibilities for workforce data

You are the data controller for workforce information managed within your account. By using the Services to manage driver records, you represent and warrant that:

• You have the legal right to input, store, and process the information you enter about your workforce.
• You will obtain any consents required by applicable law before adding individuals to your account or communicating with them through the Services.
• The information you enter is accurate to the best of your knowledge.

You are solely responsible for reviewing any platform-generated content before using it in employment decisions, disciplinary actions, or legal proceedings. Drive AI does not provide legal, HR, or compliance advice.

6. AI-generated content

Some features of the Services use AI to generate text or recommendations based on Customer Data you submit.

• AI-generated output is a draft. You are responsible for reviewing it before relying on it, sharing it, or using it as a record.
• AI output may contain factual errors or unintended phrasing. We make no warranty that AI output is accurate, complete, fit for any specific purpose, or compliant with the laws of your jurisdiction.
• We do not use Customer Data to train AI models.
• You retain ownership of AI output generated for your account, subject to applicable usage terms of any underlying AI technology.

7. Text messaging (SMS)

The Services include an SMS text-messaging feature used to deliver one-time login passcodes, payroll and timekeeping notifications, and operational messages to drivers. These messages are transactional; we do not send marketing or promotional text messages. By providing a mobile number in the Drive AI mobile app, a driver consents to receive these messages at that number. Message frequency varies, and message and data rates may apply.

Recipients may opt out at any time by replying STOP and may resubscribe by replying START; reply HELP for help, or contact hello@getdrive.ai. Because login passcodes are delivered by text message, a driver who opts out will not be able to sign in to the mobile app until they resubscribe.

You are responsible for obtaining any consents required by applicable law before adding a driver to the Services, and for ensuring the mobile numbers you provide are accurate and belong to the drivers you are enrolling. Delivery depends on mobile carriers and is not guaranteed; carriers are not liable for delayed or undelivered messages.

8. Third-party integrations

The Services may let you connect external systems. When you authorize such a connection:

• You represent that you have the right and the necessary permissions to authorize Drive AI's access to that system.
• Your relationship with the third-party system is governed by that party's own terms. We are not responsible for the availability, accuracy, or policies of third-party systems.
• You may revoke access at any time, either through the third-party system's own controls or by disconnecting the integration from Drive AI's settings.
• We store credentials and tokens you provide encrypted, and use them only for the purposes you authorize.

9. Fees, billing, and trials

Pricing for the Services is described in your order form, subscription agreement, or the pricing page at the time you signed up. If no written agreement exists, pricing as published on our website applies.

• Subscriptions are billed in advance, in the currency and on the cycle you select at signup.
• Fees are non-refundable except where required by law or expressly stated in writing.
• We may change prices for renewal terms by giving at least 30 days' notice before your next renewal. If you don't agree, you can cancel before the new term begins.
• Free trials, if offered, convert to paid subscriptions at the end of the trial unless you cancel before the trial ends.
• You are responsible for all taxes other than those based on our net income.
• If you fail to pay when due, we may suspend the Services after giving you reasonable notice and an opportunity to cure.

10. Our intellectual property

The Services, including all software, designs, interfaces, documentation, and the Drive AI name and logo, are owned by Navahan Inc. and protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription.

Nothing in these terms transfers ownership of the Services or any related intellectual property to you.

We welcome feedback. If you give us suggestions, ideas, or feedback about the Services, you grant us a perpetual, royalty-free, worldwide license to use it without obligation.

No carrier affiliation

Drive AI is an independent software product. It is not affiliated with, endorsed by, or sponsored by any carrier, including Amazon.com, Inc. or its subsidiaries. All carrier names and marks are the property of their respective owners.

11. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). Customer Data is your Confidential Information; pricing terms and non-public technical details of the Services are ours. Each party agrees to use the other's Confidential Information only as needed to perform under these terms, to protect it with at least the same care as it protects its own confidential information (and not less than a reasonable standard of care), and not to disclose it except to employees, service providers, advisors, or auditors with a need to know who are bound by confidentiality obligations.

12. Warranties and disclaimers

Each party represents that it has the legal authority to enter into these terms.

Except as expressly stated in these terms, the Services are provided "as is" and "as available." Drive AI disclaims all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure against all threats, or that any output will be accurate or fit for your specific use case. You remain solely responsible for compliance with all applicable employment, labor, tax, and transportation laws. Nothing in the Services constitutes legal, financial, tax, or compliance advice.

13. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, or business interruption — even if advised of the possibility.
• Each party's total cumulative liability under or related to these terms will not exceed the fees you paid to Drive AI for the Services in the 12 months immediately preceding the event giving rise to the claim.

These limits do not apply to: (a) breaches of confidentiality obligations relating to Customer Data, (b) a party's indemnification obligations, or (c) liabilities that cannot be limited under applicable law.

14. Indemnification

By Drive AI: We will defend you against any third-party claim that the Services, as provided by us and used in accordance with these terms, infringe a US patent, copyright, or trade secret. We will pay damages and costs finally awarded by a court of competent jurisdiction (or agreed in settlement) for such a claim.

By you: You will defend Drive AI against any third-party claim arising from (i) your Customer Data, including any claim that Customer Data you provided infringes a third party's rights, (ii) your use of the Services in violation of these terms or applicable law, or (iii) any employment, labor, or wage-and-hour decision you make based on or supported by output from the Services.

The party seeking indemnification must promptly notify the indemnifying party in writing, allow the indemnifying party sole control of the defense (with the right to consult), and cooperate at the indemnifying party's expense.

15. Term and termination

These terms apply for as long as you have an active account or subscription.

• Either party may terminate for material breach if the breach is not cured within 30 days of written notice (or immediately if cure is not possible).
• You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid term.
• On termination: your right to use the Services ends; we will retain Customer Data for at least 30 days to allow export, then delete it on request and in any case in line with our Privacy Policy.
• Sections that by their nature should survive termination (e.g., ownership, confidentiality, warranty disclaimer, liability cap, indemnification, governing law) will survive.

16. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict of law principles. The federal and state courts located in Santa Clara County, California will have exclusive jurisdiction over any dispute arising out of or relating to these terms, and each party consents to that jurisdiction and venue.

Before filing a formal claim, the parties will attempt in good faith to resolve disputes through direct discussion between authorized representatives for at least 30 days.

17. California residents

Residents of California may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. General

• Entire agreement. These terms (together with any signed order form and the Privacy Policy) are the entire agreement between you and Drive AI for the Services and supersede any prior agreements on the same subject.
• Changes to terms. We may update these terms from time to time. If we make a material change, we will give at least 30 days' notice by email or in-product banner. Continued use after the effective date means you accept the updated terms. If you don't accept them, your remedy is to stop using the Services.
• Assignment. Neither party may assign these terms without the other's written consent, except that either party may assign without consent in connection with a merger, acquisition, or sale of substantially all of its assets, on notice to the other party.
• Force majeure. Neither party will be liable for delay or failure to perform due to causes beyond its reasonable control.
• Severability. If any provision of these terms is held unenforceable, the remaining provisions will continue in full force.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Notices. Notices to us must be sent to hello@getdrive.ai. Notices to you may be sent to the email address associated with your account.
• Independent contractors. The parties are independent contractors. Nothing in these terms creates a partnership, joint venture, or employment relationship.

19. Contact us